A little help.
Back to play.

Check your internet connection, close other busy apps or tabs, then reopen the game. Try an updated browser or the latest version of the YouTube or game app. If it keeps happening, note the game, platform, and what you see on screen. Avoid clearing site data or reinstalling until you know how your progress is saved.

You’ll find our released games on our Games page, with links to YouTube Playables, game websites, and mobile stores where available. Not every game is available on every platform.

Check the game’s sound settings, your device volume, silent mode, and whether the browser tab is muted. Tap or click inside the game once: some browsers wait for an interaction before playing audio. If you use headphones or Bluetooth, check the selected audio output too.

Make a note of the steps just before the problem, what you expected, and what happened instead. Include any error message and whether it happens every time. Your game name, platform, app version, and device details help us investigate. Keep a screenshot if you have one; we can ask for it when we reply.

First, check that you’re using the same game, platform, and account as before. A different browser, private browsing, or a different account can show a separate save. Don’t clear browser storage or uninstall the app while investigating. Tell us where you last played, when your progress disappeared, and your player ID if the game shows one.

Save features vary by game and platform. If your game offers cloud saves, use the same account and check its save or sign-in settings. Don’t assume a YouTube save, website save, and mobile app save are shared. Check with us before switching if you’re unsure.

Check that you’re using the same sign-in method and email address you used before. Use the website’s password reset option if one is available. For a YouTube, Apple, or Google account problem, use that platform’s account recovery. Never send us a password or verification code.

Check that the payment completed and you’re signed in to the account used for the purchase. Reopen the game, and use Restore Purchases if that option is available. If the item is still missing, include the game, purchase platform, item name, approximate purchase date, and order or transaction ID in your request. Don’t send card details.

For Apple App Store or Google Play purchases, use that store’s purchase support or refund process. For a purchase on one of our game websites, contact us with the game and order ID so we can investigate. Refund eligibility depends on the purchase and the provider’s policy; don’t make another purchase to fix a missing item.

On the Bigtop Bingo website, every city and show is free to play. Optional supporter packs provide cosmetic items and don’t give a gameplay advantage.

Trace letters to make words. Take on daily challenges, work toward new belts, and collect seasonal stickers. If a word or challenge seems wrong, include the letters, the word you tried, and the challenge date when you contact us.

On a touch device, switch lanes and tap to jump; hold to charge a jump. With a keyboard, use the arrow keys and space bar. If controls aren’t responding, tap or click inside the game first.

Fly along the river, collect gems, thread rings, and upgrade your aircraft and pilot. Keep improving your runs to work through the ranks from Cadet to Legendary Commander.

Send a privacy request with the game or website name, platform, and any relevant player or account ID. We may need to verify the request. Deletion can permanently remove associated progress or access, and uninstalling a game does not necessarily delete a cloud save.